Getting Started with Pluto's
Before any bookings can take place, there is either an Induction Process, or On-boarding Procedure, depending on the service you require. This is essential to ensure we can provide the best possible care and support.
Wait times can be up to one month before the process is complete and you are registered with Pluto's Pet Care + Training Support®️. Please bear this in mind, especially with care services.
Induction for Care Services
Including group dog walks, solo dog walks (where no training is required), and The Barkers Social
Stage One:
Initial Pet Consultation
The first step on our induction process is to meet us! Please WhatsApp us with your general pet care needs and we will organise the Initial Pet Consultation.
For the consult, we can either meet at your home or on a walk and go through all of your pets care requirements. This gives you chance to meet us and ask any questions.
If you are then completely happy with the service we can provide, there is a contract to complete. For all dog walks, a Settling-in Session will then be booked.
Stage Two:
Settling-in Session
For dog walks only.
For even the most laid back dogs, it can still be a little nerve-wracking to be taken from their home by strangers and into a vehicle they're not familiar with.
Our Settling-in Session is designed to ensure your dogs first experience with us is the best possible. Caregivers are also always welcome to join us so you can see how we conduct ourselves on the walks.
Induction Complete:
Welcome to the Pluto's Family
When the Induction is complete, your pet will then be registered under Pluto's Pet Care + Training Support®️
You may call upon us whenever you need care, but please be sure to give plenty of notice as we are often fully booked weeks in advance.
We accept bookings via WhatsApp text. We will confirm our availability and book through Pluto's Google Calendar. This uses your main email where you will receive all notification of bookings including reminders.
On-boarding for Training
+ Behavioural Services
Including General Coaching, Behavioral Support, KAD Training, and PST
Stage One:
Discovery Call
First is the Discovery Call. This is a free of charge Zoom or telephone call so you can go through your requirements. From this we can assess if we're the right trainers to help and begin the induction. If we're unable to support, we can recommend other professionals.
WhatsApp or email us with some general information on the help you're needing, and we'll return with our appointment availability
Stage Two:
Contract + History
Once we have established if we can help, you will then receive our online Contract + History form. All cases regarding behaviour changes will require a vet check. The specifics of this will be discussed on the Discovery Call.
An invoice will also be sent which is to be paid once we have received back the Contract + History form.
On-boarding Complete:
Your Support Plan
Once payment is confirmed and all information is gathered, we can then start building your support plan, including any meetings with other professionals involved in your case.
Every dog's journey is different, as is their humans. It is rarely a linear path, but we are there for you every step of the way.
Our Partners + Affiliates
Pluto's Pet Care + Training Support®️ is proud to working alongside these positive only, small businesses. Please enjoy exclusive discounts for all Pluto's dogs
